Frequently Asked Questions (FAQ)
Welcome to the Friend London FAQ page, where we address common inquiries to ensure you have a seamless shopping experience with us. If you have a question that is not covered here, feel free to reach out to our customer support team. We are here to assist you!
1. What makes Friend London’s T-shirts unique? At Friend London, each T-shirt is a one-of-a-kind piece, custom-printed on demand with unique and exclusive art designs. We prioritize individuality, creativity, and sustainability in every garment we create.
2. How can I track my order? Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. If you have any issues or questions about your order, please contact our customer support team.
3. Do you ship internationally? Yes, we offer worldwide shipping! Shipping times and costs vary depending on your location. You can find estimated delivery times and costs during the checkout process.
4. What is your returns policy? We do not accept returns or exchanges, except in the case of damaged goods. If you receive a damaged item, please document the damage by taking clear photographs of the packaging and the damaged product. Contact our customer support team within 7 days of receiving the damaged item for further assistance.
5. How do I stay updated on new designs and promotions? Stay connected with us by following Friend London on Instagram. We regularly share updates on new designs, promotions, and behind-the-scenes glimpses of our creative process.
6. Is Friend London committed to sustainability? Absolutely! Friend London is dedicated to sustainability and environmental responsibility. Our custom-printed, on-demand production process minimizes waste, and we actively seek eco-friendly practices throughout our business.
7. Do you have job opportunities available? While there are no current job listings, we are always on the lookout for talented individuals who share our vision. Express your interest by sending your resume and a cover letter to our Customer Service team.
8. How do I contact Friend London for support? For customer support inquiries, contact Customer Service team. We are here to assist you with any questions or concerns you may have.
We hope these answers provide the information you need. If you have any further questions, don’t hesitate to reach out. Thank you for being a part of the Friend London community!